Rejuvenate Manor Privacy Policy
Updated: April 2026
This Privacy Policy explains how Rejuvenate Manor (“we”, “our”, “us”) collects, holds, uses, and discloses your personal information.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and, where applicable, relevant state and territory health records legislation.
This Policy applies to all services provided by Rejuvenate Manor, including aesthetics, beauty, health, and wellness treatments, consultations, and digital services.
Types of Personal Information we Collect:
As part of our business, we may collect personal information about you (as that term is defined in the Privacy Act 1988 (Cth) (the ‘Privacy Act’)).
The types of personal information we collect will depend on the products and services you use, how you use them, and the types of dealings you have with us.
General personal information:
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Full name, date of birth, and gender
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Contact details (address, phone number, email)
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Emergency contact or next of kin details
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Payment and billing information
Identity verification (where required):
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Government-issued identification (e.g. driver licence)
Health and sensitive information:
As a health and wellness clinic, we may collect sensitive information, including:
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Medical history, conditions, allergies, and medications
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Treatment history and consultation notes
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Skin assessments and diagnostic information
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Before-and-after photographs and treatment images
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Lifestyle information relevant to treatments (e.g. smoking, sun exposure)
Digital and usage data:
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Website usage, IP address, device information
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Online booking and enquiry data
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Communications with us (email, phone, social media)
Employment-related information (if applicable):
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Qualifications, employment history, and background checks
You may choose not to provide certain information; however, this may limit our ability to safely deliver services.
How we Collect Personal Information:
We collect personal information in several ways, including:
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Directly from you during consultations, bookings, or forms
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Through our website, online booking systems, and social media
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Via phone, email, or in-person interactions
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Through third-party providers (e.g. booking platforms, referring practitioners)
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Through cookies and analytics tools when you use our website
Why we Collect and Handle Your Information:
We collect and handle your personal information for purposes including:
Providing Services:
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Delivering safe and effective treatments
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Maintaining accurate client records
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Tailoring treatments to your needs
Managing our relationship with you:
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Appointment scheduling and reminders
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Responding to enquiries and feedback
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Customer support and follow-up care
Business Operations:
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Payment processing and administration
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Improving our services and client experience
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Staff training and quality assurance
Marketing (with consent):
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Sending promotions, offers, and updates
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Personalised marketing based on your preferences
Legal and Regulatory Compliance:
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Meeting obligations under Australian health and privacy laws
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Managing complaints or legal matters
We may use automated tools (e.g. clinic software or AI-assisted note-taking) to improve efficiency.
Disclosure of Personal Information:
We may disclose your personal information to:
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Healthcare professionals involved in your treatment
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Service providers (e.g. booking systems, IT providers, payment processors)
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Marketing and analytics providers
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Professional advisers (e.g. legal, accounting)
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Government or regulatory bodies where required by law
We only share information necessary for the relevant purpose and take steps to ensure third parties handle it appropriately.
Overseas Disclosure:
Some of our service providers may be located overseas or may store or process personal information that we provide to them overseas. In addition to Australia, your personal information may be held or processed in Brazil, Canada, the European Union countries, India, New Zealand, Singapore, Türkiye, the United Kingdom, and the United States. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws
Storage and Security:
We store personal information electronically and in physical records.
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, including:
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Secure practice management systems
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Password protection and access controls
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Staff confidentiality obligations
We also take measures in respect of destroying or de-identifying personal information that we no longer require.
Marketing and Communications:
We may send you marketing communications about our services where you have consented or where permitted by law.
You can opt out at any time by:
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Clicking the unsubscribe link in communications
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Contacting us directly
Even if you opt out, we may still send essential service-related communications.
Cookies and Website Analytics:
Our website may use cookies and similar technologies to:
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Improve user experience
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Analyse website traffic
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Deliver relevant advertising
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Protect the security of our website, apps, and customers and manage our network usage
Some of the digital service technologies used on our website and apps are created or set for third parties who provide content or services to us. These third parties include social media, online platforms (for example, Google Analytics) and digital marketing services, advertising networks, analytics providers and content providers.
We use cookies, including in combination with other digital services technologies, to help us collect data about the way you use our website and apps. We will handle that personal information in the ways set out in this Privacy Policy. The cookies we use include ‘session’ cookies (which are retained only during a current browsing session) and ‘persistent’ cookies (which are retained by your device or browser between sessions). We may also collect information about how you access, use and interact with our websites and apps through the use of third party tracking pixels (for example, Google Analytics). A tracking pixel is a small piece of code that is embedded on webpages and functions as a type of digital marker, enabling us to collect information about your browsing activities. You can change your cookie settings on your web browser to block, remove or control cookies but, if you do, our website or app may not work as well for you. See www.allaboutcookies.org for more information on how to change your cookie settings for many common browsers, and to learn more about cookies generally.
Accessing and Correcting Your Information:
You have the right to:
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request access to any personal information we hold about you; and
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request a correction of your personal information if you discover it is inaccurate, incomplete or out-of-date.
Requests should be made to the contact details listed below. We may require you to verify your identity at the time you contact us, and to confirm the service to which the request relates, so that we can ensure your personal information is disclosed only to you.
We will respond to any requests for access or correction within a reasonable time, depending on the nature of the request. If we refuse your request for access or correction, we will provide reasons for the refusal.
We will not charge you to submit a request to access or correct your personal information. However, in some circumstances we may charge an administrative fee for providing access to your personal information at your request.
Questions and Complaints:
If you have any questions about this Policy, or if you would like to make a complaint about how we have handled your personal information, please contact us using the contact details listed below.
We will promptly investigate any complaint you make to us and we will aim to respond to you within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Questions and Complaints:
For privacy-related enquiries, access requests, or complaints, please contact:
Rejuvenate Manor
Email: info@rejuvenatemanor.com
Phone: 0406 965 605
Address: 274 Ross River Road, Aitkenvale QLD 4814
Updates to this Policy:
We may amend this Privacy Policy from time to time to keep it up-to-date. If we do so, we will make the amended Privacy Policy available on our website.